Please read these terms carefully, and print and keep a copy of them for your reference.
1. About Us
This website www.onlyhere.co.uk is owned and operated by:
48, Heritage Way
Tel: 07540 250974
If you need to contact us please use the details above.
1 This policy does not apply to goods ordered by businesses which are exempt form the Distance Selling Regulations, or the following goods which are exempt from the right to cancel.
2 Any items which have been personalized or modified to your specification, such as notebooks made to non standard sizes (sizes which do not appear on our price list), colours/styles outside of the options listed on our website, or any product which you have asked us to modify.
3 You can cancel your contract at any time up to 7 working days after the day of delivery. To do this, please e-mail or write to us. We are unable to accept cancellations by phone.
4 You do not have to give any reason for cancellation. However, a brief explanation will help us to improve the service we offer to customers in the future.
5 If you cancel, you must return the goods within 14 days of cancellation, complete with the original packaging to us, at your own expense. You must ensure that the goods are packaged adequately to protect against damage. We strongly recommend that you fully insure your package that you are returning. We suggest the use of a carrier that can provide you with a proof of delivery. Onlyhere will not be held responsible for items lost or damaged in transit. Goods found to be tampered with by the customer will not be replaced but returned at the customers expense.
6 You may properly examine the goods for 7 working days as you would do had you visited a store, however you may not return any goods that have been used unless they are faulty.
7 If you fail to return the goods, we will collect them, and we will charge you the direct cost of collection. If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will charge you for the reduction in value.
8 We will refund all monies paid to us by you including any postage / carriage within 30 days, less any costs due under this contract.
9 Business customers, or customers exempt from the distance selling regulations may not cancel or return any items unless faulty.
This policy does not affect your legal rights – for example, if goods are faulty or misdescribed.